DVA Claims

Information for patients attending Physiotherapy under DVA.


What will the Physiotherapy practice require from me?

  • Your approved DVA claim number (WHITE or GOLD status)
  • Current Doctor’s Referral Letter (expires 12months from date of issue)

*If you hold a WHITE DVA card we will need to get prior approval on the area of treatment from DVA assessing before commencing treatment.

Is there a Gap payment?

No, however, please note that the Department of Veteran Affairs does not pay our practice the true costs of our consultations. It is a service that we choose to provide for Veterans.

*If we feel our services are not being respected and our Physiotherapists time is being wasted by late cancellations or missed appointments we will reserve the right to ask for payment upfront from patients or for patients to be discharged from our services. 

What should I expect from the Physiotherapist?

  • The same treatment a full-paying client receives!
  • A thorough assessment of your injury
  • Regular reviews of your agreed goals and amendments as needed.

How can I get the most out of the rehabilitation?

Rehabilitation has shared responsibilities. You can do your part by:

  • Adhering to the exercise/rehabilitation program set by your Physiotherapist
  • Attending all scheduled appointments. Your Physiotherapist plans these carefully to maximise your recovery. If you do not attend without advising the Physiotherapist or do not give us 24 hours notice of cancellation, YOU will be responsible for the cost of missing the session or cancelling at late notice.

*Please note that if for any reason your claims are rejected by The Department of Veteran Affairs then all treatment costs will be at your own expense.